With the additional details you’ve provided, here is an updated Terms and Conditions page for Ace Livery, integrating specific policies around guarantees, changes, cancellations, and damage, as well as the comprehensive list of services offered.
Updated Terms and Conditions for Ace Livery
Introduction
Welcome to Ace Livery, Boston’s premier luxury private car service. By using our website, acelivery.com, and our services, you agree to the following terms and conditions.
Acceptance of Terms
Your access to and use of our services signify your acceptance of these terms and conditions. If you disagree with any part of the terms, please do not use our services.
Service Description
Ace Livery provides a range of luxury transportation services in Boston, including but not limited to:
- Airport Transfers
- Chauffeur Services
- Corporate Accounts
- Hourly Charters
- Meet & Greet Services
- Special Events
- VIP Transportation
- Private Charters
- Private School Transportation
- Proms
- Concerts
- Sports & Games Events
- Weddings
Guarantee
We guarantee satisfaction with our services. If you are dissatisfied for any reason, please contact us at [email protected]. We are committed to resolving any issues and ensuring your satisfaction.
User Obligations
Users of our services agree to abide by all applicable laws and regulations and to respect our vehicles and personnel. Misuse of services or violation of terms may result in termination of service without refund.
Pricing and Payments
Details of service costs are provided at the time of booking and are subject to changes. Payment is required at the time of booking through our secure online platform.
Changes to Reservations
Changes to reservations made within two (2) hours of the scheduled pick-up time may incur a “short-notice” change fee of $80. While we strive to accommodate changes, we cannot guarantee adjustments due to availability constraints.
Cancellation Policy
- Airport Transfers: Cancellations within three (3) hours of reservation time are subject to a fee equal to the full service price.
- Non-Airport Services: Cancellations within the designated window are subject to a fee equal to the minimum rental cost at the hourly service rate.
Exceptions to these policies may be made in cases of extreme weather or other unforeseen events affecting travel plans.
Damage and Sanitation Fees
Customers are responsible for any damages caused to the vehicle by them or their party. A cleaning surcharge of $250.00 applies for smoking, spills, or excessive trash. Additionally, a sanitization fee of $150 is charged for any sickness incident within the vehicle.
Disclaimers
Ace Livery does not guarantee uninterrupted service availability and is not liable for indirect losses resulting from service use.
Changes to Terms
We reserve the right to modify these terms at any time. All changes will be posted on our website and are effective immediately.
Contact Information
For questions or concerns about these terms or our services, please contact us at [email protected].